--- title: A simple guide to the eLocker network requirements description: This article explains at a high level, the required power, ports and network setup required on your network for the eLocker IoT hardware to communicate with the eLocker Manger Cloud --- [Skip to content](https://helpdesk.elocker.com/help-center/a-simple-guide-to-the-elocker-network-requirements#main-content) English Show submenu for translations ![Logo (5).png\]](https://helpdesk.elocker.com/hs-fs/hubfs/Logo%20(5).png?height=23&name=Logo%20(5).png) Open main navigation Close main navigation - English Show submenu for translations - Go to elocker.com Go to elocker.com Hey, how can we help - There are no suggestions because the search field is empty. 1. [Help Center](https://helpdesk.elocker.com/help-center?hsLang=en) 2. [Getting started](https://helpdesk.elocker.com/help-center/getting-started?hsLang=en) 3. [Technical](https://helpdesk.elocker.com/help-center/getting-started?hsLang=en#technical) # A simple guide to the eLocker network requirements ## This article explains at a high level, the required power, ports and network setup required on your network for the eLocker IoT hardware to communicate with the eLocker Manger Cloud #### **Network Overview** The system is made up of eLocks which wirelessly connect to the smartbox. The Smartbox connects to the eLocker Manager server which you log into and runs your kiosk (if required) #### **![Group 1000002749 (1)](https://helpdesk.elocker.com/hs-fs/hubfs/Group%201000002749%20(1).png?width=495&height=453&name=Group%201000002749%20(1).png)** #### **The Hardware** eLocker hardware is pretty simple, it is made of three parts #### **eLock's** eLocks are wireless IoT locks which connect to the cloud via Bluetooth. They have onboard card reading and memory and have a battery life (3 x AA batteries) of 3-7 years, depending on the mode they are in. There is one eLock per locker and is the way locker users interface with the system ![](https://helpdesk.elocker.com/hs-fs/hubfs/Group%201000002698-png.png?width=348&height=325&name=Group%201000002698-png.png) #### Smartbox The Smartbox is an Ethernet, PoE (or wall) powered, wireless IoT gateway which relays information between eLocks and the eLocker Manager Cloud system. Smart boxes are installed in pairs for redundancy and each pair can manage to up to 200 eLocks at a time   ![](https://helpdesk.elocker.com/hs-fs/hubfs/smartbox-png.png?width=266&height=278&name=smartbox-png.png) #### **Kiosk** The eLocker kiosk is a 'screen on a stick' used for a number of different use cases in your eLocker system. From enabling people, allocating lockers, checking statuses or as a screen to open click and collect lockers   ![](https://helpdesk.elocker.com/hs-fs/hubfs/Kiosk%20Screen-png.png?width=342&height=273&name=Kiosk%20Screen-png.png) #### Power Requirements **eLocks** Have no requirement for external power as they are battery powered by three AA batteries in each lock, which are installed prior to your system go-live and are provided in our service   **Smartboxes** Can be powered from a wall plug and currently support PoE only (PoE + and PoE++ will be launched soon)   **Kiosk** Can be powered from a wall plug   #### Installation and Connectivity   | **Item** | **Info** | | --- | --- | | Wireless Range | A 10m line of site radius from the Smartbox | | Locks per Smartbox | 200 locks per Smartbox pair | | Install Restrictions | Must be installed in pairs |   ![](https://helpdesk.elocker.com/hs-fs/hubfs/Screenshot%202024-04-23%20at%2013-42-30-png.png?width=688&height=423&name=Screenshot%202024-04-23%20at%2013-42-30-png.png) ### Network Requirements For the Smartboxes to work effectivley we require the following ports to be available and open on the network the Smartbox is connected to | **URL** | **IP Address** | **Protocol** | **Port** | **Reason** | **Device** | | --- | --- | --- | --- | --- | --- | | [mqtt.elocker.com](http://mqtt.elocker.com/) | | MQTTS | 8883 | Lock Data | SmartBox | | [api.elocker.com](http://api.elocker.com/) | | HTTP / HTTPS | 443/80 | FW Updates | SmartBox | | | 35.176.61.32 | HTTP / HTTPS | 8003 | FW Updates | SmartBox | | [amazon.com](http://amazon.com/) | 18.170.108.249 | TCP | 52802 | eLocker Application | Kiosk | | [amazon.com](http://amazon.com/) | 18.130.143.60 | NTP | 58342 | eLocker Application | Kiosk | | [unima.ac.id](http://unima.ac.id/) | 93.93.128.193 | TCP | 123 | Sync Kiosks time with current time | Kiosk | | [mythic-beasts.com](http://mythic-beasts.com/) | 93.93.128.193 | TCP | 38168 | Rpi Servers - OS Updates | Kiosk | | [mythic-beasts.com](http://mythic-beasts.com/) | 93.93.135.117 | TCP | 43322 | Rpi Servers - OS Updates | Kiosk | | [datacamp.co.uk](http://datacamp.co.uk/) | 195.181.165.153 | TCP | 6568 | Remote connection for maintenance / support | Kiosk | | [cloudfare.com](http://cloudfare.com/) | 104.21.14.139 | TCP | 443 | Remote connection for maintenance / support | Kiosk | - [Getting started](https://helpdesk.elocker.com/help-center/getting-started?hsLang=en#main-content) - [Technical](https://helpdesk.elocker.com/help-center/getting-started?hsLang=en#technical) - [Integrations](https://helpdesk.elocker.com/help-center/integrations?hsLang=en) [![Chill listening crop-3](https://helpdesk.elocker.com/hs-fs/hubfs/Logo%20(5).png?width=135&height=24&name=Logo%20(5).png "Chill listening crop-3")](http://elocker.com) elocker.com Help Center Copyright © 2026, eLocker